Let’s say you have clients who return monthly– will they keep getting requests for reviews after the initial request if they already made a review on the first request?
Hey! No they will only get one set of request. You can turn that off here:
It’s the “Only send 1 request per customer email” option.
Hope that helps!
If we have clients who have booked a series of classes (IE 6:30 for 5 consecutive weeks) – can we adjust WHEN the client gets the email from review rail?
Hey Alyssa, at the moment you can’t adjust that date. We might add that feature around Oct with the release of our updated platform.
I checked with the team and you will be able to adjust the send time for each customer in RR in the updated system. Should be live around Oct.
It asks for a calendar to sync, but we have multiple providers. How will this work?
Hey Robert, if you email firstname.lastname@example.org we can help you out. After you sync you can either sync with one calendar (you pick the one you want) or you can sync with all calendars (don’t pick a specific calendar). If that doesn’t clear things up email support, thanks!