To get to the Email Templates page hover over My Account and click Settings, then click Email Templates.
ReviewRail sends out 3 feedback emails to your customer and then 3 followup referral emails only to your happy customers on your behalf. Everything is automatically setup when you sign up for a RR account. Show were the emails are
On this page you can edit the emails and times they are sent out. You can also turn these emails on or off.
The send times and emails have been crafted to get you better results so we recommend you keep them as is.
Currently the format is in an HTML view and we are working on adding a more user friendly interface which would be similar to editing a word document.
Show email heres an example of an email
To edit the subject line you’ll want to edit this field. We pull your account info in from this shortcode.
To edit the email body copy you’ll edit the copy in this box. If you enter your customer’s first name into the system, we pull that into the email to make it more personable. I recommend you always try to enter at least a first name when adding a customer to RR. The more personal the email sounds, the better chance you have of getting feedback.
If you don’t want to mess with the HTML code here, feel free to email our support what you want in the email and we’ll be happy to update your templates.
Here you can change the time an email is triggered to send and time of day to send.
As a default, the feedback emails are setup to send on day 1, day 4 and day 7 of when a customer is added to RR. But if a user leaves feedback on day 3, the day 7 email will not be sent.
The referral emails are setup to send right after someone leaves happy feedback, and then on day 3 and on day 6. Your customer will get all of these emails. The first one in this series is the help you get more 3rd party reviews so I suggest you leave it as is.
Since it’s calculated in seconds, those times look like this: show notepad file
FEEDBACK EMAILS
86400 = 1 DAY after entered into RR
345600 = 4 DAYS after entered into RR
604800 = 7 DAYS after entered into RR
REFERRAL EMAILS
60 = 1 MINUTE after leaving positive feedback
259200 = 3 DAYS after leaving positive feedback
604800 = 7 DAYS after leaving positive feedback
We are working on making this a little more user friendly and it will be a future update. There is a slight lag when an email is sent out in the system for security reasons. So it you set an email to be triggered immediately, it could take 5-10 minutes.
By adjusting the time of day to send, your emails will only send at those times. So if you only want RR to send emails between 9 and 12pm, you would pick this option. Currently the time is based off of EST time and by default, emails will send between 9 and 9am.
To turn an email on or off click the on/off button and then click update settings at the bottom.
If you need any help with editing these emails, please email support. We’re here to help!
Click update settings after making any changes to these settings.
DEFAULT EMAIL TEMPLATES IN THE SYSTEM
Below are the emails that are setup for each account. If you need help editing these emails, please email support@reviewrail.com or submit a ticket and we can help you out! A future update will include an easier editor for these emails.
Below are all of your feedback emails.
INITIAL FEEDBACK EMAIL (Sent 1 DAY after entered into RR)
Subject Line: How was your experience with ~~ACCOUNT_NAME~~?
Hi ~~CUSTOMER_FIRSTNAME~~,
Thanks for using ~~ACCOUNT_NAME~~. Please help us improve the quality of our business by taking a moment to write some feedback about your most recent experience with us.
We value your opinion and appreciate you taking the time to do this.
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
Unsubscribe from these requests.
———-
REMINDER 1 (Sent 4 DAYS after entered into RR)
Subject Line: What did you think?
Hi ~~CUSTOMER_FIRSTNAME~~,
We wanted to know what you thought about ~~ACCOUNT_NAME~~. Please follow the link below to leave us some quick feedback.
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
Unsubscribe from these requests.
———-
REMINDER 2 (Sent 7 DAYS after entered into RR)
Subject Line: Final request for feedback
Hi ~~CUSTOMER_FIRSTNAME~~,
We haven’t heard from you yet and wanted to give one last try. If you have a minute or two please leave some feedback about our business at the link below.
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
Unsubscribe from these requests.
———-
Below are all of your referral emails.
INITIAL REFERRAL EMAIL (Sent 1 MINUTE after leaving positive feedback)
Subject Line: Thanks for your feedback!
We really appreciate your feedback!
Getting more online reviews helps to spread the word to others about our business. If you have time, please head over to one of the sites below and leave a review.
~~CUSTOMER_FEEDBACK_COMMENT~~
(Copy & paste your feedback into one of the sites below.)
~~ACCOUNT_REVIEW_LINKS~~
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
Unsubscribe from these requests.
———-
REMINDER 1 (Sent 3 DAYS after leaving positive feedback)
Subject Line: Spread the word & refer a friend!
We’re happy you’re our customer! We have an awesome referral program that is already setup for you. For full details, please click the link below.
You’ll get an email every time one of your referrals successfully contacts us so you can keep track of how many referrals you’ve made.
Thanks for being our customer, we truly appreciate you.
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
PS: If you haven’t already, please copy & paste your feedback into a 3rd party review site. It would be a huge help!
~~ACCOUNT_REVIEW_LINKS~~
~~CUSTOMER_FEEDBACK_COMMENT~~
Unsubscribe from these requests.
———-
REMINDER 2 (Sent 7 DAYS after leaving positive feedback)
Subject Line: Ways to share your referral link
You’re all setup to refer friends at the link below. I just wanted to send you some tips on how easy it is to make a referral.
Here are a few easy ways to share your link:
Facebook: Click on the button and share your unique link with your FB friends.
Twitter: Like Facebook, simply click on the link and it will automatically populate your link.
Email: This button makes it super simple to email one or multiple contacts.
Our program tracks your referrals, so start sharing!
Sincerely,
~~ACCOUNT_FIRSTNAME~~ ~~ACCOUNT_LASTNAME~~
~~ACCOUNT_NAME~~
Unsubscribe from these requests.
———-